At Forward Stores, we are committed to providing an exceptional shopping experience and ensuring your complete satisfaction. If for any reason you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

Return & Exchange Policy

Items may be returned or exchanged within 14 days from the date of delivery, provided they are in their original condition, unworn, unwashed, undamaged, and returned with all original tags, labels, and packaging (if applicable).

How to Request a Return or Exchange

To initiate a return or exchange, please contact our Customer Service team via email at
info@forward.sajoracosmetics.com
or by phone/WhatsApp at
+20 102 473 5020.
Our team will be happy to assist you and guide you through the process.

Refunds

Once your returned item has been received and inspected, your refund or exchange request will be processed within 3 business days. You will receive an email confirmation once the process has been completed.

For Cash on Delivery orders, refunds can be issued via bank transfer within 5 business days or as a store voucher of the same value, based on your preference.

For payments made by credit or debit card, refunds will be issued to the original payment method. Processing times may take up to 14 business days, depending on your bank’s policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately via
info@forward.sajoracosmetics.com
or WhatsApp at
+20 102 473 5020.
We will arrange a replacement or provide a full refund, including any applicable shipping charges.

Items Not Eligible for Return or Exchange

• Items that have been worn, washed, altered, or damaged after delivery.
• Items with removed or missing original tags or labels.
• Underwear or personal-use items for hygiene reasons.
• Final sale, clearance, or specially discounted items marked as non-returnable.
• Forward Stores reserves the right to refuse returns in cases of repeated misuse of the return policy.

Contact Us

If you have any questions regarding our Return & Exchange Policy, please contact us via email at
info@forward.sajoracosmetics.com
or by phone/WhatsApp at
+20 102 473 5020.